SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Optiva (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://optiva.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The mask is lightweight, flexible, and features impressive 3D details. Some additional shading on certain surfaces could enhance its appearance further. Adding black around the eyes and nose can create a fantastic effect.
This mask was just the right fit for me - not too big or too small. I received numerous compliments on it during Halloween. The eye holes allow for good visibility, and it's comfortable to wear. Money well spent.
I'm a huge fan of Halloween and scary stuff. This mask looks better in person than in the ad photos. It absolutely creeped everyone out. The only downside is that it gets hot when wearing it for a while.
Absolutely frightening and of good quality.
It looks the same as advertised, it's made out of good strong material and fits me well. I even modified it for a project, so it's versatile.
I liked the mask a lot. It fits very well, not too tight or too loose. Everywhere I went on Halloween, people were looking and asking where I got it from. I have read reviews in which some people have complained about the smell, however, apart from a faint latex smell (which is inevitable), there was nothing unpleasant, certainly no chemical smell.
It was a big hit on Halloween. My Reaper costume was amazing. I tried on dozens of masks in stores, but with time running out, I needed something that wouldn't break the bank, and this mask arrived quickly and satisfied me.
I just use it as a model. It won't fit over my head, but the detail is awesome.
The mask has small breathing holes and is made of good-quality material.
I ordered this mask not expecting much from it. When it arrived, I was pleasantly surprised at how good it looked. I tried it on, and it fit great.
Beautiful mask, highly recommend it to any fan or mask collector. Fits me perfectly, so the mask is friendly for those with larger heads.
It arrived flat and deformed.
The mask was everything I hoped it would be. Fits great and is very durable.
It's good, but the painting lacks some detail, and I'm not sure how it was packed, but it has creases and appears crooked.
I enjoy remaking masks for Halloween, and I took it as a personal challenge to repaint and reconstruct these masks. Now I have two awesome masks that will be featured in our haunt this year. I highly recommend them as project pieces.
I used a thin black fabric to cover my eyes, making it look like a skull rather than a person wearing a mask. I used fabric glue to attach the mesh. The spiderweb scarf concealed my jawline.
I'm thrilled to have found this mask here! I'm a die-hard fan of the Halloween series and needed this for my collection. It's a great mask at a great price! I'm very pleased!
The mask boasts incredible detail and is comfortable to wear.
I had to use a black marker to shade the nose and define the eye sockets, but it worked well for my creepy parade needs. The mask is soft and molds to the face, providing excellent comfort, much better than rigid plastic masks.
This is one of the very few Halloween items that actually resemble their advertisements. The mask is excellent, fits my larger head perfectly. I wouldn't recommend it for children or those with smaller heads. For reference, I wear a 7 3/4 baseball hat. It had a peculiar smell initially, like most masks, but after airing it out for a few days, it was fine. It scared many trick-or-treaters this year.
This mask strikes the perfect balance between being scary and comfortable, making it my new go-to choice for Halloween parties. It's skillfully crafted and painted. I highly recommend it.
The product appears more attractive in pictures than in real life.
Wow, it exceeded my expectations. The material is incredibly soft, and the sturdy elastic stays in place. Thank you very much for this high-quality product.
You look remarkably eerie in this, resembling the offspring of a demon or dragon, which is a highly accomplished Chinese work of art. It has the power to ward off not only evil spirits but also benevolent ones.
I bought this mask with the intention of transforming myself into a gateway, hastening the return of Lord Satan and the other Old Ones. Blessed Be... and Happy Halloween!